1. Introduction
This Privacy Policy explains how AXIRA Finance ("AXIRA", "we", "us", or "our") collects, uses, stores, protects and discloses information relating to users of our website, mobile application and services.
AXIRA provides digital asset and cryptocurrency wallet services that may allow users to send, receive, swap, deposit and withdraw supported digital assets and access Nigerian Naira on/off-ramp services.
By using AXIRA, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use our services.
2. Information We Collect
Depending on how you use AXIRA, we may collect different categories of information.
2.1 Account Information
When you create an account, we may collect information such as:
- Full name
- Email address
- Phone number
- Account credentials
- Transaction PIN and security preferences
- Other information required to maintain your account
2.2 Identity & KYC Information
Where required by applicable law or our compliance procedures, we may collect and process identity verification information, including:
- Government-issued identification documents
- Date of birth
- Residential information
- Photographs or verification images
- Information required for customer verification
- Information required for fraud and financial crime prevention
2.3 Transaction Information
When you use AXIRA to send, receive, swap, deposit or withdraw digital assets or fiat currency, we may collect information relating to those transactions.
This may include wallet addresses, transaction identifiers, asset type, transaction amount, timestamps, bank information and other information necessary to process and verify transactions.
2.4 Device & Technical Information
We may automatically collect technical information about the device you use to access AXIRA, including:
- Device type and model
- Operating system
- IP address
- App version
- Browser type
- Unique device identifiers
- Log and diagnostic information
2.5 Security Information
AXIRA may use security features such as transaction PINs, biometrics and device-level security mechanisms. Where biometric authentication is enabled, authentication may be performed by your device's operating system. AXIRA does not necessarily receive or store your underlying biometric data.
3. How We Use Your Information
We may use information collected through AXIRA for purposes including:
- Creating and managing your AXIRA account
- Processing cryptocurrency transactions
- Processing deposits, withdrawals and swaps
- Providing customer support
- Verifying your identity
- Preventing fraud, scams and unauthorized activity
- Detecting and preventing money laundering and other financial crimes
- Maintaining the security of our platform
- Improving our products and services
- Monitoring system performance
- Complying with applicable laws and regulatory obligations
- Communicating important service or security updates
5. Data Security
We use reasonable technical, administrative and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, loss or misuse.
Depending on the information and service involved, security measures may include encryption, access controls, transaction PINs, authentication mechanisms, monitoring and secure infrastructure.
No internet-based service can guarantee absolute security. You are responsible for keeping your account credentials, PINs and other security information confidential.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal and regulatory obligations.
Certain transaction, identity verification and compliance records may need to be retained for longer periods where required by law or regulatory requirements.
7. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
Some requests may be subject to legal, regulatory, security or contractual limitations.
9. Third-Party Services
AXIRA may integrate with third-party services, platforms, payment providers, blockchain infrastructure providers, analytics providers and other technology partners.
These third parties may collect or process information under their own privacy policies. We encourage you to review the privacy policies of third-party services before using them.
10. Children's Privacy
AXIRA is not intended for individuals who are not legally permitted to use financial or digital asset services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. International Data Transfers
Some of our service providers or technology infrastructure may be located outside Nigeria. Where personal information is transferred across borders, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices.
When we make material changes, we may provide notice through the AXIRA website, application or other appropriate channels.
Your continued use of AXIRA after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or how AXIRA handles your personal information, please contact us.
AXIRA Finance
Email: Axiracompanylimited@gmail.com
Phone: +234 912 893 3295
Address:
20 Ezeukwu Qtrs,
Isabela Memorial School,
Ibusa, Delta State, Nigeria.